Return Merchandise Authorization (RMA) – Hassle-Free Returns with Restocking Fee
At [XPRESS-SUPPLYS], we understand that sometimes a product may not meet your expectations or circumstances may change, leading to the need for a return. We strive to make the return process as seamless as possible with our Return Merchandise Authorization (RMA) policy. Please take a moment to familiarize yourself with our guidelines regarding returns and the associated restocking fee.
- Eligibility for Returns: To initiate a return, you must request an RMA within [5] days from the day you got the order at your door or receiving place. Please note that certain products may be non-returnable or subject to additional restrictions due to hygiene, customization, or other factors. We advise reviewing the product-specific information on our website or contacting our customer support team for clarification.
- Restocking Fee: Upon approval of your RMA request, a restocking fee of 25% of the product’s cost will be deducted from your refund. The restocking fee covers the costs associated with processing, inspecting, and restocking the returned item to ensure it can be made available for future customers in pristine condition.
- RMA Process: To initiate the RMA process, please follow these steps:a. Contact our customer support team to request an RMA. Provide them with your order details, including the product(s) you wish to return and the reason for the return.b. If your return is eligible, our customer support team will provide you with an RMA number and detailed instructions on how to proceed. Please note that returns without an authorized RMA number will not be accepted.c. Carefully package the item(s) you are returning, ensuring they are securely protected during transit. Include the RMA number provided by our customer support team on the package.d. Ship the package back to the designated return address using a reputable shipping carrier with tracking capabilities. We recommend obtaining proof of shipment for your records.
- Inspection and Refund Process: Once we receive the returned item(s), our team will conduct a thorough inspection to ensure they are in their original condition, free from damage, and include all accessories and packaging materials. If the returned item(s) meet our criteria, we will process the refund deducting the restocking fee. The refund will be issued via the original payment method used during the purchase.
- Exceptions and Special Cases: Please note that certain circumstances may affect the eligibility of a return or result in a higher restocking fee. These may include but are not limited to:
- Opened or used items that cannot be resold as new.
- Items returned without all original accessories or packaging are not accepted.
- Damaged or incomplete items due to customer negligence or misuse may be cause to refuse to accept.
- Customized or personalized products are not accepted for Return.
- incompleted products
- product altered from the original description show in the packaging
- Exchanges and Store Credit: If you prefer to exchange your returned item(s) for an alternative product or receive store credit instead of a refund, please indicate your preference when requesting the RMA. Our customer support team will provide you with further instructions based on your choice.
We value your understanding of our restocking fee policy as it enables us to maintain a wide range of high-quality products and offer competitive pricing to our valued customers. Should you have any questions or concerns regarding our RMA process or restocking fee, please don’t hesitate to contact our customer support team.
Thank you for choosing XPRESS-SUPPLYS. We appreciate your business and look forward to serving you again in the future.
Sincerely,
[XPRESS-SUPPLY’S]
To contact us fill out the following form with your information, and please include your order number #.
